The upcoming Spring Festival for the Year of the Horse is a time for joyful family reunions, but it also represents a period of heightened demand for public health services. In response to the “Healthy China” initiative and to ensure uninterrupted access to medical and health management services during this key period, Ping An Health has launched its “Open Through Spring Festival · Safeguarding Your Health” campaign on February 9.
Built upon its comprehensive nationwide “online, in-hospital, in-home, and in-company” service network, the campaign rolls out three core service pillars and nine key measures focused on “Professional Medical Services, Compassionate Care Delivery, and Wellness & Rejuvenation” — demonstrating the company’s commitment to social responsibility and its mission to safeguard the health of millions across the country around the clock.
24/7 Professional Medical Services: Online Healthcare Resources with Medication Supply and Price Stability
The challenges of accessing medical care and obtaining medication are major concerns for the public during the Spring Festival holiday. Ping An Health has fully mobilized its high-quality online and offline medical resources to enhance response times for consultations, treatments, screenings, and referrals. This guarantees that services remain seamless throughout the holiday period, enabling swift diagnosis for minor illnesses, standardized management for chronic diseases, and precise referrals for major conditions.
In particular, the Ping An Family Doctor team will remain online 24/7 for acute health issues, ensuring a response within 30 seconds. Users can access a range of services including quick consultations for minor conditions, medicine delivery to doorstep, precise referral, post-consultation follow-ups, and global drug sourcing. This allows users to receive professional medical guidance from the comfort of their homes, easing the burden of hospital visits during the holiday season. For complex medical needs, the platform connects users with a team of renowned medical experts for video consultations in as fast as 3 hours, facilitating highly efficient access to premium medical resources. In terms of precision health screenings, the Ping An Healthcare Diagnostics Center in 11 cities, including Shanghai, Guangzhou, and Chongqing, will remain open during the Spring Festival with professional radiologists on duty to read and interpret reports, ensuring no potential health risks go undetected. Furthermore, to guarantee the stability of medicine supply and prices, Ping An Health has introduced a “Best Price Guarantee”, where all drugs on the platform are protected against price hikes within the holiday period. Customers can compare prices across platforms within seven days of purchase and use a refund voucher for any observed price differences, safeguarding household medicine supplies with tangible benefits.
Delivering Compassionate Care to All: Supporting Corporates, Employees, and Seniors Alike
As countless individuals work throughout the holidays to keep society functioning smoothly, the frontline doctor concierges and life concierges at Ping An Health work to fortify health support for users whilst extending care to their elderly family members at home, delivering warm and empathetic healthcare through integrated online and offline services.
On one hand, the campaign focuses on supporting frontline “heroes”. Ping An Health, in coordination with its local branches, will roll out the “Health Care for a Hundred Enterprises” initiative offering medical support—including health lectures, specialized screenings, TCM physiotherapy, and 24/7 online consultations—to the dedicated workforce that keeps our cities running during the holiday season, building a solid health safety net for them. On the other hand, it provides robust support for the loved ones at home. The Ping An Concierge service operates 24/7, ensuring continuous access to health management, medical assistance, and home-based care services to meet the needs of seniors anytime. A special “New Year’s Greetings: Peace for All Year Round” home-visit campaign has also been launched to deliver festive gifts and care to centenarians.
Grandma Li, a 95-year-old resident of Shanghai and a client of Ping An’s home-based senior care, received a thoughtful “New Year’s gift package” from Ping An early this year. A concierge team visited her home with professional medical examination equipment, conducted a detailed health check-up, organized her medicine box, and thoroughly inspected the in-home fall detection radar and smart voice alarm. In light of her multiple chronic conditions, the doctor concierge patiently advised the family on dietary restrictions during the festival. Holding the concierge’s hand, Grandma Li said with emotion, “Although my children are here to care for me, we trust that you are the real experts in looking after my health. Knowing you’re here gives us real peace of mind this Spring Festival!”
Post-Holiday Wellness & Rejuvenation: Beat the “Holiday Blues” and Recharge Your Health
Additionally, to address the potential health risks from lifestyle changes during the holiday, Ping An Health offers targeted, professional health management solutions with a focus on “preventive healthcare”. The 11 Ping An Healthcare Diagnostics Center have introduced a special, science-based “rejuvenating” service package designed to help users quickly restore their wellbeing. To combat the common challenge of “holiday weight gain”, the company has launched a “9-Day Fat-Loss Check-In Challenge” for users in its chronic disease management programs featuring a 24/7 online AI Health Manager to provide personalized dietary guidance, helping people across the country enjoy a healthy, disciplined, and relaxing Chinese New Year.
The Spring Festival holiday often strains medical resources, making accessibility a true litmus test for any healthcare platform’s service capabilities. A Ping An Health spokesperson commented, “This campaign is more than a major test of our operational and service capacity; it is a vital expression of our corporate social responsibility. By offering comprehensive protection that integrates online and offline services, medical and senior care, and both prevention and treatment, we aim to leverage our professional expertise to meet the diverse health and wellness needs of the public during the holidays. Our goal is to ensure every family can enjoy high-quality services that are “worry-free, time-saving, and money-saving” during the Spring Festival.
