On November 28th, the "New Quality Greater Bay Area: Momentum and Opportunity" 2024 Greater Bay Area Financial Annual Conference and Thousand Merchants Grand Ceremony, guided by the Guangdong Federation of Industry and Commerce and Nanfang Daily Media Group, and co-hosted by Southern Metropolis Daily and other organizations, officially took place. During the conference, Ping An Healthcare and Technology Company Limited ("Ping An Health"), with its flagship healthcare service brand "Ping An Family Doctor," was awarded the "2024 Greater Bay Area New Quality Productivity Innovation Case." This recognition was based on the building of Ping An Family Doctor's leading service teams, standards, models, and capabilities, and its "11312" one-stop proactive health management service system.
"11312" Innovative Service System Rooted in the "Three Guarantees" Philosophy, Caring for Thousands of Families
Following upgrades in service teams, standards, models, and capabilities, Ping An Family Doctor has innovatively established a "11312" one-stop proactive health management service system. The system includes: a team of professional family doctors holding dual certification from Peking University International Hospital and the World Organization of Family Doctors (WONCA); and a 5A standard service process guided by the General Practice Branch of the Chinese Medical Association and certified by the Royal Australian College of General Practitioners (RACGP).
Based on this authoritative standard, Ping An Family Doctor provides targeted proactive health management services tailored to the needs of sub-healthy individuals, patients with chronic diseases, and people with medical conditions; and provides 12 scarce medical resources to those in need. Customers are offered professional, convenient, and high-quality one-stop family healthcare management services through the support of a dedicated family doctor.
At the "Ping An Family Doctor Brand Upgrade Conference" on June 17th, 2024, Ping An Family Doctor introduced its commitment to providing "proactive health management, chronic disease control, and full disease management" to users. Ping An Family Doctor develops high-quality health management plans through automated health records and instant interpretation of physical examination reports for sub-healthy individuals. This enables timely physical examination and early treatment interventions. For chronic disease patients, Ping An Family Doctor combines Internet of Things (IoT) real-time monitoring and high-risk warnings with a 21-day lifestyle management program to improve symptom improvement and control rates for those with chronic diseases, achieving industry-leading results. For individuals with medical conditions, Ping An Family Doctor offers comprehensive disease management throughout the entire course of the illness, including 24/7 immediate pre-hospitalization consultations, precise recommendations for renowned doctors and hospitals and appointment registration assistance, full-time nursing service and care during hospitalization to ensure efficient treatment, and personalized “recovery guides” and follow-up visits after hospitalization for a smooth recovery.
Years of Deep Cultivation in Medical Services, Ping An Family Doctor Gains Initial Market Recognition
Since Ping An Health deepened its managed healthcare strategy, it has continuously focused on developing its two main strategic pillars: "family doctor" and "senior care concierges". As of mid-2024, Family Doctor membership has reached nearly 14 million people, with an average service usage frequency of four times per member. Proactive service coverage has reached 100%, and the five-star rating for online consultations exceeds 98%. The company has established a team of approximately 50,000 internal and external doctors covering 29 departments and collaborates with nearly 2,900 renowned medical experts to meet users' diverse and multi-level healthcare needs across various scenarios. Additionally, Ping An Health has established 23 specialized disease centers focusing on eight major specialties, creating standardized pre-diagnosis, in-diagnosis, and post-diagnosis solutions for specific diseases to provide users with comprehensive and refined full-cycle disease management.
Ping An Family Doctor's member healthcare services successfully completed pilot programs in life insurance institutions in Guangdong, Shanghai, and Liaoning in June this year, achieving a 99% customer satisfaction rate. The recent series of launch events held across China marks the nationwide rollout of Ping An Family Doctor's professional, efficient, and high-quality healthcare services.
In the future, Ping An Health will strengthen the systematic development of its core Family Doctor service, continuing to provide high-quality and compassionate proactive health management solutions that meet users' diverse and personalized healthcare needs.
